FAQs

How does ordering work exactly?

The first thing you will need to do is to check we deliver to your postcode. You only need to enter the first the three digits of your postcode. This is a new service from us, so we are starting off with just a small delivery area. In the future we plan to expand this.

If you are in our delivery zone, nice one!

  • Click the product you want
  • Select the delivery day you want
  • Enter your contact information and address
  • Enter your payment details
  • Receive an email confirmation of your order
  • We can't give specific delivery times, but will receive a delivery time frame 

What days are you operating?

Deliveries take place on Wednesdays to Saturdays only. Once your order has been confirmed we will start to work out the route to deliver your kit and will be in contact with the approximate time frame your kit will be delivered. 

How will my Pizza Kit be delivered?

Our food handlers will adhere to the highest food hygiene standards with additional hand washing. Our drivers will be wearing gloves, masks and will have hand sanitiser with them. They will leave your kit at your doorstep, ring the bell or knock on the door and step away. They will retreat at least 2m away and wait for you to collect your Pizza kit. If there is no answer we will leave your kit at the door unattended. We will do our best to contact you.

What if I have allergies or a special request?

All allergies are listed on the product page for each kit. Regrettably we are not currently able to amend Pizza kits contents to accommodate allergies or dietary preferences. New kits will be available in the future.

We ask all allergy sufferers to only order food that is suitable for your safe consumption. If you have any questions, please email us info@barebonespizza.co.uk

How do I cook the pizzas?

We deliver all the ingredients you need to make two or four pepperoni, vegetarian  or Margherita pizzas and we have DIY Gluten Free and Vegan pizza kits too. Included in your kit will be step by step instructions on how to make them. Just make sure your oven is super hot to get the best results.

How do I cancel my order?

If you need to cancel your order you must contact info@barebonespizza.co.uk at least 24hrs before your delivery day. If you fail to contact us within this time frame, we are afraid you will still be charged.

How is my food packaged?

We will take great care in assembling your Pizza kit on the day of delivery. We have a 5* Food Hygiene Rating consistently for six years. All our packaging and paper ware are fully biodegradable.

How long can I keep my pizza kit?

Place all food items into your fridge as soon as possible. Dough should be left out to reach room temperature on the day of use. The food in your kit has a maximum three-day shelf life. Included in the Pizza kit is a small pack of crayons. These are not suitable for children under the age 3. Please supervise colouring activities at all times. Tag us with your completed colouring sheets on Instagram and Facebook with the #barebonespizza

PLEASE DOUBLE CHECK YOUR DELIVERY DAY AND DATE WHEN ORDERING AND MAKE SURE THERE WILL BE SOMEONE AVAILABLE TO ACCEPT YOUR PIZZA KIT. 

https://ratings.food.gov.uk/business/en-GB/1109241/Bare-Bones-Pizza-Dudley